Flight Disruption – The Most Expensive IT Glitch in History?
A staggering £100m is the estimated cost to airlines for the flight disruption caused by a computer glitch at NAT. Unreliable flight data appears to have been the cause of the widespread disruption that has affected thousands of passengers. More than 1000 flights departing UK airports were cancelled over a three-day period. There has also been a knock-on effect on businesses and workplaces around the UK, with people being stranded abroad and unable to return to work after their holidays. This follows the recent disruption caused by wildfires in Greece. Passengers are quite rightly asking for compensation for the delays caused by the IT glitch. Many people have suffered incredible inconvenience and stress because of the delays. Though, in this case, it does seem inappropriate……