Pressure on BA after customer email mix up.

British Airways have been instructed to reimburse passengers who were mistakenly told in an email that their original journeys had been cancelled and that they should source alternative means of transport. The airline emailed passengers who were not affected in error telling them that their flights had been cancelled and “it is likely that you will not be able to travel.’’

A source from the Daily Mail further explained that the passengers were later angered even more after receiving another email saying that, their flights would proceed as planned. This however was too little too late as some passengers had already acted on the first email and had booked another flight.

The Civil Aviation Authority have expressed the fact that “Those affected should not be left out of pocket for any extra expenses such as accommodation, food and travel which incurred due to the error.’’ This is illustrated in the case of Alitalia Linee Aeree Italiane, S.p.A. v. Airline Tariff Publishing Company [1968] where the court rejected Alitalia’s negligence and gross negligence causes of action because all of the parties’ duties to each were set forth in their agreement, and ATPCO had no data input duties to the airline that were separate from those set forth in the agreement.

British Airways stated that they will reimburse passengers on a ‘‘case by case basis’’, many are not hopeful and fear that they will not be reimbursed. This incident could have ramifications for similar mistakes in the future.

The CAA added pressure on British Airways by saying that; ‘’Those consumers that took action should not be left out of pocket and any reasonable costs of re-booked flights should be claimed from the airline.’’

Guy Anker, deputy editor at consumer website Money Saving Expert said that ‘’What British Airways did was amateurish in the extreme. The CAA is absolutely correct that British Airways should return every single penny to anyone who unnecessarily booked alternative flights, transport and accommodation.’’

A spokesperson for British Airways said: “We are sorry for the frustration and inconvenience. As soon as we were issued with dates, we contacted airlines across the world to support with rebooking agreements. Our teams are providing customers whose flights have been cancelled with options.’

 

© 2019 Whitestone Chambers
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Plane damaged by bird strike may result in compensation to passengers

An Airbus 321 travelling from Russia to Crimea has crash-landed in a field as a result of damage caused by a flock of birds that were sucked into the plane’s engines. Although there were no deaths caused by the impact, some passengers experienced injuries, and all suffered significant delays. As a result of this the passengers may be able to make a claim under the Montreal Convention 1999 (the ‘Convention’) for a non-EU flight.

Article 19 of the Convention states that “the carrier is liable for damage occasioned in the carriage by air of passengers, baggage or cargo” however, the carrier will not be liable if “it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.”

A bird strike is considered an extraordinary circumstance in EU law in relation to EU 261/2004 as per Marcela Pešková, Jirí Peška -v- Travel Service A.S. (C-315/15). Considering this judgment it would be unlikely that a view would be taken that the damage caused by a bird strike could be avoided or any further precautionary measures could be taken. As such, the passengers are unlikely to be able to recover for their delay.

Those injured may make a claim for compensation. Article 17 s(1) of the Convention states that “the carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft”. Any passengers who were onboard the aircraft at the time of the accident would therefore meet this requirement. Once a claim under this Article has been established Article 21 is considered.

Under Article 21 s(1) of the Convention, for damages arising under Article 17, the carrier may limit its liability to 100,000 Special Drawing Rights provided there was no negligence, wrongful act or omission of the carrier or its servants or agents; or if the damage was solely due to the negligence or other wrongful act or omission of a third party. At the time of publication of this article this would limit a carrier’s liability to around £113,000 per person in this event.

© 2019 Whitestone Chambers

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British Airways data breach results in a potential fine of £183m.

British Airways (‘BA’) are facing a historic fine of £183m following a major data breach  reported by the Information Commissioner’s Office (‘ICO’) on 6th September 2018 in which hackers successfully stole customers’ personal data consisting of passenger login details, card details, addresses and travel booking information. The ICO had previously reported that the personal data of around 500,000 passengers was stolen from BA’s website and the mobile app in a different data breach which purportedly started in June 2018.

Following the entry into force of the General Data Protection Regulation (‘GDPR’) on 25th May 2018, this is the first penalty for a personal data breach that has been made public and it demonstrates the serious nature of the approach undertaken by the ICO when personal data is not treated with the upmost care.

Although this constitutes a significant fine for BA, the ICO has the power to penalise a company for a serious data breach for the higher of either up to 4% or €20m of annual turnover, which could have resulted in a fine of around £460m.

To put the impact of the GDPR into context, some insight is provided by comparing this penalty to the one faced by Cambridge Analytica. Cambridge Analytica was fined £500,000 for a personal data breach that affected around 87 million users; the BA breach affected around 0.6% of the number of people affected by the Cambridge Analytica breach. However, at the time the fine facing Cambridge Analytica was governed by the Data Protection Act 1998, which set the maximum fine for a data breach at £500,000.

Elizabeth Denham, the Information Commissioner, said in relation to the BA data breach that “people’s personal data is just that – personal. When an organisation fails to protect it from loss, damage or theft it is more than an inconvenience. The law is clear, when you are entrusted with personal data you must look after it. Those that don’t will face scrutiny from my office to check they have taken appropriate steps to protect fundamental privacy rights.”

Following the issue of the notice, Willie Walsh, Chief Executive of IAG, stated that British Airways would be making representations to the ICO and that “we intend to take all appropriate steps to defend the airline’s position vigorously, including making any necessary appeals”.

© 2019 Whitestone Chambers

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Heathrow’s third runway mass expansion

The potential knock-on effect for the rest of the UK’s airports if the plan for a 3rd runway at Heathrow gets the green light have been revealed and it does not look promising.

If Britain wants to meet its climate targets, then no further airport expansions will be possible until 2050. Given that carbon-neutral plane engines are still some way away from becoming the norm, further expansions seem impossible.

The Head of the committee on climate change, Lord Deben told Sky News “If Heathrow is built it has to be built within the envelope of emissions which we have allowed for aviation. It has knock-on effects. It means you can’t build similar things elsewhere in the country… It is for the government to decide what we as a nation put our priorities in. But it has to realise that it can’t move outside those parameters.”

In opposition to this view, Karen Dee, Chief Executive from the Airport Operators Association, also told Sky News that she was confident that as long as the industry kept pushing new technology to improve plane efficiency then she didn’t believe the aviation limits would prevent expansion of activity for other UK airports.

As well as the estimated 800 homes that will need to be destroyed to allow the new runway, it seems that the effect of the proposals will extend much further than the immediate vicinity and potentially impact upon the whole of the United Kingdom and the expansions plans of any airports therein.   

© 2019 Whitestone Chambers

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London Stansted is the worst airport for flight delays in 2018

The Press Association has released a report on its analysis of the Civil Aviation Authority, (CAA), delay data, for all scheduled and chartered flights in 2018 across 24 major UK airports.

It shows Stansted had the longest average flight delays of any airport in Britain last year, as passengers were kept waiting on average 25 minutes. While the average flight delay across all the featured airports was 16 minutes.

Stansted is the fourth busiest airport in the UK and a hub for several low-cost eastern European airlines, as well as being Ryanair’s biggest base, it also covers significant operations by EasyJet and Jet2.

A spokesperson for Stansted blamed “a particularly challenging summer last year,” adding that “adverse weather and air traffic control issues had a dramatic impact on airline on-time performance”. Commenting further that a multimillion-pound investment by Ryanair to support its ground operation at the airport “has already helped deliver significant service improvements to flight punctuality”.

Which? Travel editor Rory Borland said: “It’s completely unacceptable”. “These delays aren’t just an inconvenience but can leave holidaymakers hundreds of pounds out of pocket… airlines should stop passing the buck and make it easier for their passengers by finally introducing automatic compensation.”

Agreeing, Alex Neill, a managing director at Which? said delays were “one of the most frustrating things about travelling” and urged passengers to “claim what they are entitled to”. She added that airlines should introduce automatic compensation, so people receive what they are owed “without having to jump through hoops”.

In response the Airport Operators Association, (AOA), listed a “range of factors” for delays last year, such as cold weather blasts, air traffic controller strikes in Europe, and disruption partly caused by constraints of “outdated” UK airspace infrastructure. They added, “Airports are working with air traffic service providers and the government to plan and deliver the necessary changes so everyone can continue to fly with a minimum of delays.”

Download to see the full list of average delays.

 

© 2019 Emma Connolly

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Wizz Air! Get on board!

The UK’s airline of choice Post-Brexit, (potentially).

So, who are Wizz Air and why might they become the UK holiday makers airline of choice Post-Brexit?

Jozsef Varadi, Chief Executive Officer of Wizz Air, the Budapest-based airline, which offers routes from London to fast-growing non-EU destinations, takes a refreshingly frank but confident approach in answer to Brexit complications for airlines.

Varadi, simply finds the furore around Brexit ‘tiring’ and ‘would like to see the end of it, whatever it is.’ This contrasts with the cautious approach taken by some rivals. EasyJet recently raised concerns about how Brexit will affect demand. No such worries for Wizz Air as, according to Varadi, demand remains robust, while ‘current performance … is pretty solid’, with net profit for the year in the upper half of its guidance, showing a growth of 30 percent in London since the Brexit vote.

Varadi concedes that Wizz Air still have work to do to meet EU rules post Brexit. Due to share ownership rules, airlines that are not majority owned by EU nationals are set to lose their right to fly within the bloc after Britain leaves the EU.

Wizz Air are not close to being 50% owned by EU nationals outside of Britain. To resolve the issue, Varadi is seeking more EU investors, as well as, setting up a subsidiary in Britain to protect Wizz Air flights between the EU and the UK after Brexit and flights from the UK to elsewhere. In addition, like other airlines, Wizz Air has clauses in its articles of association which allow it to remove voting rights from all non-EU shareholders as a last resort.

Seemingly, Wizz is not fizzed and Varadi does not; ‘think that we’re going to end up with a disastrous scenario on aviation’, post-Brexit. He believes Britain should ‘just get it done and move beyond Brexit’. A positive outlook and sentiment, that might just get a warm welcome from UK holiday makers, seeking a Brexit / post-Brexit getaway, and who might just check-out Wizz Air.

© 2019 Whitestone Chambers

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Norwegian Airlines losses revealed.

Norwegian airlines suffered a loss of £133.5 million in the first quarter of 2019. They are reassessing their financial situation since the impermanent global ban was incorporated on MAX 8 operations as the aircraft was involved in two accidents in a short space of time.

The airline currently has eighteen 737 Max 8’s and several deliveries have been placed on hold.

The chief executive of Norwegian Airlines said, he has numerous meetings with BA to discuss the negative effects on grounding to eliminate the problems the MAX 8 is causing Norwegian Airlines and the wider industry. He also stated the airline has been doing everything to ensure flights are carried out as normal by using wet lease companies when needed.

After suffering such a drastic loss, the airline intend to recover their profits margins by running an extensive cost-reductions programme and the sale of an, as yet undetermined, aircraft,

Currently, the airline express positivity in their new implementations this quarter despite suffering 737 Max problems. They indicate they have taken serious measurements in increasing profitability.

© 2019 Whitestone Chambers
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Keeping up with airline trends!

In the competitive world of aviation, airlines are constantly trying to outshine their rivals. Aerospace companies are continuously looking at alternatives on how to advance current passenger experience.

Over 500 exhibitors attended the annual Aircraft Interiors Expo in Hamburg, this is the biggest showcase for cabin innovation. Several exhibitors presented new in-flight entertainment systems, new seats, lights, materials and creative layout ideas.

Below is a list of the key trends discovered at the show.

Feel at home.

Airlines are going for a “warmer” feeling. Lantal Textiles AG, an aircraft fabric manufacturer produced softer cabin curtains with a plush three-dimensional weave. They also showcased flooring that sets a relaxing atmosphere in the cabin space.

Mood lighting is quite a popular element at the moment. Collins Aerospace have launched a reading lamp with many applications ranging from large spot to small target, with complete colour options, removing the need for extra elements such as sidewall lighting.

Relax in economy.

Recaro Holding GmbH have released a redesign of their CL3710 back-of-the-cabin seat which has been built specifically for long haul flights, featuring sleeping aids such as a wraparound head support and a retractable ledge allowing extensions of the seat and additional thigh support. We really want to see this one in production.

Airbus is introducing a new seating idea, called the settee corner. This will leave passengers with a bench that they can use for meetings or use the extra space to take a nap.

Scent and sensibility.

Panasonic Avionics Corp have created an air-deodorizing system that will keep their aircraft smelling fresh, this will purify the air and reduce bacteria. Passengers can now say goodbye to that decayed cabin smell. Fit ASAP please.

Mapping it out.

In-flight maps have always been a popular feature, however now they will be tailored to each passenger. Panasonic is publishing a map that contains passengers personal travel information, including their loyalty program and a combination of their entertainment features. This will be up and running next year.

Smart bins.

Airbus wants to introduce smarter bins overhead with sensors that track the weight of luggage. Eventually they want to start allowing customers to book their own bin space as this will allow cabin crew to monitor the amount of luggage on board. This cannot come to soon and can remove the worry of will I get my luggage in an overhead next to me.

© 2019 Christopher Loxton

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Blanche v easyJet – lifting the veil on ATC decisions?

  1. The Court of Appeal confirms that compensation under Regulation 261/2004 is not payable by carriers when delays/cancellations caused by air traffic control 1. On 6 February 2019, the Court of Appeal (“CoA”) handed down judgment in the case of Daniel Blanche v easyJet Airline Company Limited [2019] EWCA Civ 69 (“Blanche”).
  2. The case concerned whether a court, in determining a claim for flight delay/cancellation compensation pursuant to EU Regulation (EC) No. 261/2004 (“the Regulation”), needed to examine the underlying reasons behind a decision made by air traffic control (“ATC”).

Facts of the case

  1. The appellant/claimant was booked to travel with the respondent/defendant from Brussels (“BRU”) to London Gatwick (“LGW”) on 10 October 2014 (“the flight”). The flight departed late and arrived into Brussels 5 hours and 42 minutes after its scheduled time of arrival.
  2. The aircraft scheduled to provide the flight was to first operate the outbound sector from LGW to BRU, leaving a 30-minute turnaround before the flight was scheduled to depart BRU.
  3. However, there were thunderstorms at LGW and ATC at LGW suspended all eastbound departures from LGW, known as an air traffic management decision (“ATMD”). The aircraft eventually arrived into BRU to operate the flight back to LGW. The delay to the flight in question was therefore a knock-on delay from the delay to the outbound LGW-BRU flight.
  4. At the County Court at Luton, at first instance DJ Richard Clarke dismissed the claim for delay compensation on the basis that easyJet had demonstrated that the delay was due to extraordinary circumstances within the meaning of Article 5(3) of the Regulation.
  5. On appeal, HHJ Melissa Clarke dismissed the claimant’s appeal, holding that the district judge had adopted the correct approach to Recital 15 and Article 5(3) of the Regulation on the evidence.

CoA decision

  1. On appeal from HHJ Melissa Clarke’s decision, Coulson LJ, giving the only reasoned judgment (with which King LJ and Sir Ernest Ryder agreed), resoundingly rejected the arguments put forward by the appellant.

Examining the underlying reason for the ATMD?

  1. Coulson LJ gave three reasons for rejecting the appellant’s primary ground of appeal that what mattered was not the ATMD to suspend all eastbound flights from LGW but the underlying reason for that ATMD, namely the thunderstorms.
  2. Firstly, this ground of appeal was rejected as it flew in the face of how Recital 15 of the Regulation was to be interpreted. Coulson LJ held that Recital 15 was prescriptive, stating at paragraph 15:

‘In my view, Recital 15 could not be clearer.  It states that, for the purposes of the Regulation, “extraordinary circumstances should be deemed to exist” where an ATMD has (amongst other things) caused a delay to a particular aircraft on a particular day.  The use of the expression “should be deemed to exist” is critical, because it leaves no room for doubt or argument: an ATMD which causes a long delay to a particular flight on a particular day should be deemed to be an extraordinary circumstance.  That clear guidance is not qualified in any way.’

  1. Secondly, this ground of appeal was rejected as no case law (either domestically or from the Court of Justice for the European Union) supported the appellant’s interpretation of Recital 15. No case referred to by the appellant addressed the meaning of Recital 15, save for McDonagh v Ryanair Limited [2013] 1 Lloyd’s LR 440 in which it was confirmed that the ATMD to close Irish airspace (as a result of volcanic ash) was an extraordinary circumstance.
  2. Thirdly, the ground of appeal was rejected as the interpretation put forward ran contrary to the various policy considerations involved. Coulson LJ explained the different wording between Recitals 14 and 15 as being down to the fact that carriers ‘generally had no control’ over delays caused by ATMDs. He continued at paragraph 31:

‘It would be impractical and time-consuming if carriers felt obliged routinely to challenge every ATMD at the time that it was made, because they knew that they would need subsequently to justify that decision in answer to any claims for delay.  It would also be impractical for the courts to allow a debate about the merits of a particular ATMD long after the event, and in circumstances where ATC would not be party to the litigation.  Such an approach would be disproportionate to the typical value of compensation awarded in cases of this kind.’

  1. Coulson LJ further held that, based on the language of Recital 1 – to ensure ‘a high level of protection’ for passengers – that protection ‘starts with the need to ensure their safety’. He continued at paragraph 32 thus:

‘The paramount importance of safety considerations explains the significance that Recital 15 ascribes to ATMDS: it is there, as a separate and stand-alone Recital, in order to emphasise that any issue of safety, which would in turn require an ATMD, takes the situation out of the ordinary.’

  1. In response to the concern that Recital 15 constitutes a sort of “get out of jail free” card, the judge emphasised that carriers still needed to satisfy the second limb of Recital 15 (and Article 5(3)) that all reasonable measures had been taken to avoid the delay due to the impact of the ATMD1.
  2. Coulson LJ noted in passing that his conclusions on the primary ground of appeal were consistent with a number of decisions of the lower courts, namely in Horstink & Snapper v British Airways (Liverpool County Court) and Dunbar v easyJet (Scottish Sheriff Court).

The inapplicability of the inherency and control test to Recital 15 cases

  1. The learned judge then turned to consider whether the first limb of the test set out in Wallentin-Hermann v Alitalia-Linee Aeree Italiane SpA (C-549/07) – whether an event is ‘inherent in the normal exercise of the activity of the air carrier concerned and is beyond the actual control of that carrier on account of its nature or origin’ – applied to a Recital 15 case. In holding that the test was not applicable, Coulson LJ explained that neither in Wallentin-Hermann or Huzar v Jet2.com [2014] EWCA Civ 791, was Recital 15 mentioned. There was therefore no reason for the inherency and control test to apply when Recital 15 deals with ‘the binding decision of a third party (namely the ATC) which should be deemed to be an extraordinary circumstance’2.

Cause of the delay was the ATMD which passed the inherency and control test

  1. Coulson LJ held that if he was wrong, and the inherency and control test did apply, then the ATMD ‘was not inherent in the respondent’s normal activity of making/organising such flights; it was the independent decision of a third party, over which the respondent had no control, and it formed no part of the respondent’s own activities’3.

1 Paragraph 34.  2 Paragraph 39.  3 Paragraph 47.

ATMD relating to a particular aircraft on a particular day?

  1. The last submission raised on appeal was that the ATMD did not relate to a particular aircraft on a particular day, as required by the language found in Article 15, as over 20 flights were affected by the ATMD in question.
  2. Coulson LJ gave this submission short shift, holding that it would ‘make no sense if an ATMD affecting one flight was covered by Recital 15, but that an ATMD (made for precisely the same reason), which affected two or more flights, fell outside Recital 15’4. Provided the carrier demonstrated ‘the necessary causal link between the ATMD and the particular delay’5 then the first limb of Recital 15 was made out.
  3. In concluding, Coulson LJ held that a series of ATMDs, issued as ‘part of a developing or ongoing situation, particularly when the cause of the problem is the weather’6 could not undermine a defence based on Recital 15.

What impact?

  1. Prior to this judgment there was some debate as to the status of Recital 15, whether it was guidance only to be taken into consideration or whether it amounted effectively to a deeming provision. Coulson LJ described Recital 15 to be ‘a much more prescriptive provision [than Recital 14] which, all other things being equal, equates an ATMD with extraordinary circumstances, and thereby allows the Article 5(3) defence to run’7. It is clear now that Recital 15 is in fact a deeming provision in light of this judgment.
  2. The repeated reference in the judgment to safety being the “paramount” concern, in the same vein at the CJEU in Marcela Pešková, Jirí Peška v Travel

4 Paragraph 53.  5 Paragraph 55.  6 Paragraph 57.  7 Paragraph 43.

Service A.S. (C-315/15, 4 May 2017)8, will be of some comfort to carriers who regularly face claimants and courts who either ignore this important factor or give it little deference.

  1. The judgment will also be of welcome to carriers for clarifying the causality of ATMDs. Provided a carried can establish a causal link between the ATMD and the particular delay then Recital 15 will be made out.
  2. Carriers should similarly be grateful for the gloss added by Coulson LJ to the inherency and control test. It would appear that if a particular circumstance in is an independent decision of a third party, over which the carrier has no control, and it forms no part of the carrier’s activities9, then it will amount to an extraordinary circumstance.
  3. What is less clear from the judgment is the CoA’s response to the issue of when one needs to apply the inherency and control test when a circumstance that is not extraordinary leads to an ATMD. The example given was when an aircraft is taxiing towards the runway when ATC spots smoke which was due to an ‘ordinary technical defect’ which thus leads to an ATMD. Perhaps unhelpfully it was not suggested what the ATMD would be, whether for the return of that aircraft or a wider restriction of the closure of the runway for example.
  4. The issue did not arise for determination on the facts of the case as Coulson LJ held that the cause of the delay was not the thunderstorms. He held that the aircraft had not taken off on time as it had been prevented by ATC at Gatwick – ‘it would have bene unlawful and unsafe for G-EZIN to ignore that prohibition and endeavour to take off in any event’10. Nonetheless, Coulson LJ suggested that in 8 At paragraph 25.  9 Paragraph 47.  10 Paragraph 46.

A scenario where there are ‘two competing causes of the delay’, it is for the court ‘to decide which was the operative cause in accordance with the test in Pešková’11.

  1. Interestingly, Coulson LJ went on to state the following12 on a finding that the delay in the hypothetical scenario was found to be due to an ATMD:

‘…I am not persuaded that there would be any unfairness or illogicality in any event.  For the reasons which I have already given, safety considerations must be paramount.  If in his example the ATC acted because of the smoking engine then, whatever the ultimate cause of that problem, it was of the upmost importance to ensure that the flight was aborted.  Everything else was secondary.  So, although hypothetical examples can be found of circumstances where an ATMD might, on analysis, “hide” a more mundane reason for the delay, it seems to me that that would be a small price to pay to ensure that the safety of all air passengers remained paramount.  Indeed, I am confident that this requirement was precisely what the draughtman had in mind when he or she made Recital 15 a separate and stand-alone provision deeming ATMDs to be “extraordinary circumstances”.’

  1. The judgment appears to, on the one hand, state that in a scenario such as the one proposed by appellant, the Pešková “subtraction test” needs to take place (if one is left with three hours or more of a delay caused by non-extraordinary circumstances then compensation is payable). On the other hand, Coulson LJ appear to state that this exercise need not take place if a non-extraordinary circumstance ultimately leads to an ATMD (or possibly other extraordinary circumstance). Whilst carriers may feel inclined to follow the latter remarks made by Coulson LJ, this flies in the face of the CJEU’s decision in Pešková.
  2. For now (subject to what happens in a post-Brexit world), carriers are advised to continue to evidence and argue that all the causes of a delay are extraordinary, unless it can be clearly proved that the only cause of the delay was an ATMD.

11 Paragraph 41.  12 At paragraph 42.

  1. Carriers will, of course, still have to provide that they took all reasonable measures to avoid the delay, whether caused by a ATMD and/or some other circumstance.

Lawrence Power ©

10 February 2019

cl@whitestonechambers.com

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Top 10 Airlines – 2019 announced by AirlineRatings.com.

  1. Singapore Airlines
  2. Air New Zealand
  3. Qantas
  4. Qatar Airways
  5. Virgin Australia
  6. Emirates
  7. All Nippon Airways
  8. EVA Air
  9. Cathay Pacific Airways
  10. Japan Airlines

Singapore Airlines.

In 2018 Singapore Airlines came third place. Now they have overshadowed Qantas and Air New Zealand by taking first place. The Airline won ‘Worlds Best Airline 2019’ by AirlineRatings.com due to their innovation, new products and world-renowned inflight service. Singapore Airlines have also begun direct flights from Singapore to New York.

Air New Zealand.

Former five-time winner falls to second place with best premium economy and best Airline. The Airline has been busy increasing international and domestic markets.

Qantas.

Received third place, along with winning the best domestic service and best lounges. The Airlines customer approval rating is consistently high, and their innovations continue with lie-flat beds on all A330s that fly between domestic and regional international flights

Qatar Airways.

A new winner who won best catering and best business class. According to judges, the food is excellent and beyond mouth-watering even in Economy class.

Virgin Australia.

Australia’s second largest Airline took fifth place, with best cabin crew. Virgin Australia has added a new element to their traveling experience with Economy X, Premium Economy and standout Business Class.

Emirates.

The frequent Dubai Airline landed sixth place after securing Best Inflight Entertainment and Best Long-Haul in the Middle East. Emirates has been a leading airline, as well as benchmarking the industry.

All Nippon Airways.

All Nippon Airways or ANA came seventh place. Customers insist the Airline provides a very oriental experience and their attention to detail is astonishing.

EVA Air.

The Taiwanese Airline takes eighth place, thanks to their new routes, cabin innovations and new aircraft. They are known to be an exceptional Airline and a Premium Economy leader. This is what keeps EVA Air in the top 10.

Cathay Pacific Airways.

The Hong Kong based Airline has maintained their position in the top 10. AirlineRatings.com have said ‘The airline is byword for operational excellence’. The Airline was awarded best Business class in 2013 and 2015 combined with best Asia/Pacific airline.

Japan Airlines.

Is another well-known Japanese Airline competing against ANA Japan Airlines bagged the last spot coming in at number 10, research they represent all the things we love about the Orient, politeness, efficiency and incredible food

© 2019 Whitestone Chambers

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